Privacy Policy
Last Updated: January 20, 2026
This Privacy Policy explains how The Enchanté Network (operating as The Enchanté Network) (“TEN”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when you visit https://enchantenetwork.ca (the “Site”) and when you interact with our services, events, programs, and communications.
We only collect what we need to deliver our work and improve the Site. We don’t sell your personal information.
Who we are
Organization: The Enchanté Network (TEN)
Contact: info@enchantenetwork.ca
Mailing address: Toronto, Ontario, Canada
If you have questions or requests about privacy, contact us using the details above.
What this policy covers
This policy applies to:
Visitors to our Site.
People who sign up for newsletters, events, or programs.
People who contact us, apply to opportunities, or participate in research or evaluation activities.
Partners, vendors, and other stakeholders who interact with us.
It does not cover third-party websites we link to.
Personal information we collect
“Personal information” means information about an identifiable individual.
A. Information you provide to us
Depending on how you interact with us, we may collect:
Contact details: name, email, phone, organization, role/title.
Account/membership details (if applicable): login, preferences.
Event/program details: registration info, accessibility needs, dietary needs (only if you choose to share), attendance.
Application details: resumes/CVs, portfolios, references, eligibility information.
Payment details (if applicable): billing address and payment confirmations (payments are typically processed by third-party providers; we do not store full card numbers).
Communications: messages you send to us, survey responses, and feedback.
B. Information collected automatically
When you use the Site, we may collect:
Device and usage data: IP address, browser type, operating system, pages viewed, links clicked, time on page.
Cookies and similar technologies: to make the Site work, remember preferences, and understand how the Site is used.
C. Information collected from partners or service providers
We may receive limited information from:
Event platforms, email marketing providers, or CRM tools you use to register or subscribe.
Payment processors (confirmation of payment status).
How we use personal information
We use personal information to:
Provide and manage the Site.
Deliver programs, events, and services (including registration, communications, logistics).
Respond to inquiries and provide support.
Manage relationships with members, partners, vendors, and funders.
Improve our content, accessibility, and user experience.
Conduct research, evaluation, and learning activities (including aggregated reporting).
Comply with legal and regulatory obligations.
Protect our rights, safety, and property, and prevent fraud or misuse.
Legal basis / consent
Where required, we rely on your consent to collect, use, and disclose your personal information. In other cases, we may rely on:
Performance of a contract (e.g., delivering an event or service you requested).
Legitimate interests (e.g., improving the Site, ensuring security), where applicable.
Legal obligations.
You can withdraw consent (subject to legal/contractual restrictions) by contacting us.
Cookies and analytics
We use cookies and similar technologies.
A. Types of cookies
Necessary: required for core site functions.
Preference: remember choices (e.g., language).
Analytics: understand site usage and improve performance.
Marketing (if used): help measure campaign effectiveness.
B. How to manage cookies
You can manage cookies through your browser settings. Some Site features may not work properly if cookies are disabled.
C. Analytics
We may use analytics services (e.g., Google Analytics or similar) to understand aggregated usage. Where possible, we configure analytics to reduce the amount of identifying information collected.
How we share personal information
We do not sell personal information. We may share personal information with:
A. Service providers
Vendors who help us operate (e.g., hosting, email, forms, CRM, event platforms, payment processors) under agreements requiring them to protect information.
B. Partners (only when needed)
If a program or event is co-delivered, we may share limited information necessary for delivery (e.g., name and email for logistics), and we will describe this at the point of collection.
C. Legal and safety
We may disclose information if required by law, court order, or to protect rights, safety, or security.
International and cross-border transfers
Our service providers may store or process information outside your province/territory or outside Canada. When information is processed in other jurisdictions, it may be subject to local laws.
We take reasonable steps to ensure appropriate safeguards are in place for cross-border processing.
Data retention
We keep personal information only as long as needed for the purposes described in this policy, and as required by law.
Typical retention examples:
Newsletter subscriptions: until you unsubscribe.
Event registrations: 24 months after the event for reporting and follow-up.
Applications: 12 months after a decision is made.
Financial records: as required by applicable law.
Security safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, which may include:
Role-based access controls.
Encryption in transit (HTTPS) and, where appropriate, at rest.
Vendor security reviews.
Regular updates and monitoring.
No method of transmission or storage is 100% secure, but we work to reduce risk.
Your rights and choices
Depending on your location, you may have rights to:
Access your personal information.
Correct or update inaccurate information.
Withdraw consent.
Request deletion (where applicable).
Ask questions about our privacy practices.
To make a request, contact info@enchantenetwork.ca. We may need to verify your identity.
Children’s privacy
Our Site is not intended for children under 13. We do not knowingly collect personal information from children without appropriate consent.
Research, evaluation, and reporting
When we conduct research or evaluation activities, we aim to:
Collect only what is necessary.
Use de-identified or aggregated reporting whenever possible.
Provide clear context on purpose, participation, and consent.
If sensitive information is collected (e.g., health, identity, lived experience), we will explain why and how it will be protected at the point of collection.
Third-party links
Our Site may include links to third-party sites. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy from time to time. The “Last updated” date will reflect changes. Material updates may be communicated through the Site or email where appropriate.
Contact
For privacy questions, concerns, or requests:
TEN — Privacy
Email: info@enchantenetwork.ca
Address: Toronto, Ontario, Canada