Accessibility Statement and Accessibility Policy
Accessibility Statement and Accessibility Policy
Last Updated: February 20, 2026
Last Updated: February 20, 2026
The Enchanté Network (operating as The Enchanté Network) (“TEN”, “we”) is committed to digital accessibility and inclusive design. We work to ensure our website and digital materials can be used by as many people as possible, including people with disabilities.
The Enchanté Network (operating as The Enchanté Network) (“TEN”, “we”) is committed to digital accessibility and inclusive design. We work to ensure our website and digital materials can be used by as many people as possible, including people with disabilities.
Our commitment
We aim to make https://enchantenetwork.ca accessible, usable, and respectful—recognizing that accessibility is an ongoing practice, not a one-time checkbox.
We aim to make https://enchantenetwork.ca accessible, usable, and respectful—recognizing that accessibility is an ongoing practice, not a one-time checkbox.
Standards we aim to meet
We aim to conform to:
WCAG 2.1 Level AA (or latest adopted standard), and
Applicable accessibility requirements in our operating jurisdictions (e.g., AODA in Ontario, where relevant).
We aim to conform to:
WCAG 2.1 Level AA (or latest adopted standard), and
Applicable accessibility requirements in our operating jurisdictions (e.g., AODA in Ontario, where relevant).
What we’re doing to support accessibility
We work to:
Use clear headings, readable typography, and logical structure.
Provide meaningful alternative text for informative images.
Ensure sufficient color contrast.
Support keyboard navigation and visible focus indicators.
Provide form labels, instructions, and error messages that are easy to understand.
Use descriptive link text.
Provide captions and, where feasible, transcripts for video/audio.
Test pages with assistive technologies and across devices.
We work to:
Use clear headings, readable typography, and logical structure.
Provide meaningful alternative text for informative images.
Ensure sufficient color contrast.
Support keyboard navigation and visible focus indicators.
Provide form labels, instructions, and error messages that are easy to understand.
Use descriptive link text.
Provide captions and, where feasible, transcripts for video/audio.
Test pages with assistive technologies and across devices.
Known limitations
We’re transparent about issues we are still improving.
Current known issues :
Some older PDFs and downloadable resources may not yet be fully tagged for screen readers.
Third-party embedded tools (e.g., event registration widgets) may have accessibility limitations outside our direct control.
Some legacy videos may not yet include captions or transcripts.
Work in progress: We are completing an accessibility audit of high-traffic pages and key downloads, prioritizing fixes for navigation, forms, and document tagging. We review and address reported issues on a rolling basis, with priority items targeted for resolution within 30–60 days where feasible.
We’re transparent about issues we are still improving.
Current known issues :
Some older PDFs and downloadable resources may not yet be fully tagged for screen readers.
Third-party embedded tools (e.g., event registration widgets) may have accessibility limitations outside our direct control.
Some legacy videos may not yet include captions or transcripts.
Work in progress: We are completing an accessibility audit of high-traffic pages and key downloads, prioritizing fixes for navigation, forms, and document tagging. We review and address reported issues on a rolling basis, with priority items targeted for resolution within 30–60 days where feasible.
Feedback and support
If you experience barriers, tell us. We will do our best to provide the information in an alternative format and to address the issue.
Contact for accessibility support:
Email: info@enchantenetwork.ca
Phone (optional):
When you contact us, it helps if you share:
The page URL
The device/browser you’re using
What you were trying to do
What went wrong
If you experience barriers, tell us. We will do our best to provide the information in an alternative format and to address the issue.
Contact for accessibility support:
Email: info@enchantenetwork.ca
Phone (optional):
When you contact us, it helps if you share:
The page URL
The device/browser you’re using
What you were trying to do
What went wrong
Alternative formats and accommodations
On request, we can provide:
Accessible PDFs or HTML versions of documents
Large print or plain-language summaries (where feasible)
Captions/transcripts for recorded materials (where feasible)
For events and programs, we will work with participants to provide reasonable accommodations.
On request, we can provide:
Accessible PDFs or HTML versions of documents
Large print or plain-language summaries (where feasible)
Captions/transcripts for recorded materials (where feasible)
For events and programs, we will work with participants to provide reasonable accommodations.
Accessibility in content and documents
A. Documents (PDFs, toolkits, reports)
We aim to:
Use tagged PDFs or accessible HTML versions.
Use proper reading order, headings, and meaningful hyperlinks.
Avoid “image-only” PDFs.
B. Visual design and images
We aim to:
Avoid conveying meaning through color alone.
Use alt text that conveys purpose and context.
Provide text equivalents for charts/infographics.
C. Video and audio
We aim to:
Include captions.
Provide transcripts for longer recordings where feasible.
A. Documents (PDFs, toolkits, reports)
We aim to:
Use tagged PDFs or accessible HTML versions.
Use proper reading order, headings, and meaningful hyperlinks.
Avoid “image-only” PDFs.
B. Visual design and images
We aim to:
Avoid conveying meaning through color alone.
Use alt text that conveys purpose and context.
Provide text equivalents for charts/infographics.
C. Video and audio
We aim to:
Include captions.
Provide transcripts for longer recordings where feasible.
Procurement and third-party tools
When selecting platforms (e.g., event tools, forms, embedded widgets), we consider accessibility. If third-party tools create barriers, we will provide an alternate way to access the content.
When selecting platforms (e.g., event tools, forms, embedded widgets), we consider accessibility. If third-party tools create barriers, we will provide an alternate way to access the content.
Testing and continuous improvement
We use a mix of:
Automated checks
Manual keyboard testing
Screen reader testing (where feasible)
User feedback
We review accessibility during major updates and at least quarterly.
We use a mix of:
Automated checks
Manual keyboard testing
Screen reader testing (where feasible)
User feedback
We review accessibility during major updates and at least quarterly.
Governance and accountability
Accessibility Owner: TEN Communications Team
Escalation path: Accessibility reports are logged via communications@enchantenetwork.ca, triaged within 5 business days, and tracked through our internal issue log until resolved or an alternative access option is provided.
Training: staff/contractors receive guidance on accessible content and inclusive communications.
Accessibility Owner: TEN Communications Team
Escalation path: Accessibility reports are logged via communications@enchantenetwork.ca, triaged within 5 business days, and tracked through our internal issue log until resolved or an alternative access option is provided.
Training: staff/contractors receive guidance on accessible content and inclusive communications.